UPS Maintenance Service Plans


Emergency Power is a national critical power service provider and an affordable alternative to the Original Equipment Manufacturer. Our customers typically save 15% on their UPS maintenance agreements.


Critical power equipment needs routine maintenance inspections to ensure all components are operating at full capacity. An on-going Preventive Maintenance program helps ensure optimum system reliability and equipment life. We offer standard or customizable preventive maintenance service plans on all major manufacturers' brands of UPS equipment.


Critical Power Service Plans ensure reliability and extend the life of your UPS equipment. Plans customized to meet each client's needs allow facility personnel to proactively deal with potential issues, avoiding expensive system failures.


Although different service plans provide varying levels of service, alt plans share specific features.

  • Our Customer Care Center is staffed by knowledgeable experts to support customer needs.
  • The Dispatch Center is available all day, every day.
  • The Logistics and Parts facility handles all parts needs and testing requirements, including 24 hour shipping.
  • Quality Control monitoring is in place to verify clients receive top quality service and support.
  • Preferred Customer Rates are available for non-contract services.

Eliminate unnecessary worry and stress with one of our Critical Power Service Plans. We'll ensure your UPS equipment stays reliable white improving overall performance and extending useful life. Emergency Power's Preventive Maintenance Plans allow facility managers to be proactive by giving them the opportunity to detect potential points of failure before they become expensive problems.

Bronze Maintenance Plan
  • One (1) Year full coverage
  • Emergency Service 5x8, Monday-Friday
  • Including all parts, labor and expenses
  • Response time 1s next business day or less
  • Contract includes one (1) PM Inspection:
    • To be performed during normal business hours
    • Includes full UPS Electronics and Battery maintenance
    • Battery replacement not covered under contract
Silver Maintenance Plan
  • One (1) Year full coverage
  • Emergency Service 7x24,365
  • Including all parts, labor and expenses
  • Response time is four (4) hours or less
  • Contract includes one (1) PM inspection:
    • To be performed during normal business hours
    • Includes full UPS Electronics and Battery maintenance
    • Battery replacement not covered under contract
Gold Maintenance Plan
  • One (1) Year full coverage
  • Emergency Service 7x24,365
  • Including all parts, labor and expenses
  • Response time is four (4) hours or less
  • Contract includes two (2) PM inspection:
    • To be performed during normal business hours
    • Includes full UPS Electronics and Battery maintenance
    • Battery replacement not covered under contract

Customizable Maintenance Plan Options Include:
  • 7x24 or 5x8 On-Site Corrective Maintenance
  • Parts & Labor for UPS Electronics
  • Parts & Labor for Batteries
  • Guaranteed Emergency Response Times (2,4,8 & Next Da􀂕
  • Assigned Customer Care Representative
  • Training & Technical Support
  • Preferred Contracted Customer Time & Material Rates for Service Outside of Coverage
  • Site Specific Maintenance plans tailored to customer needs.

Personalized service programs are available; contact your Sales Representative for more details